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CloudCall Features & Benefits

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CloudCall features & benefits

  • Click-to-Call
    Initiate calls directly from your CRM and from any Google Chrome webpage
  • CRM / ERP Sync
    Automatically synchronises all inbound and outbound call records, categories and recordings into your CRM
  • Click to Conference
    Initiate conference calls from your CRM or the CloudCall for Chrome extension. Allows you to hold a call with up to 10 individuals.
  • Call Categorization and Follow Up
    Log and categorise calls. Create follow up tasks for future calls.
  • Inbound Screen Pop Notifications
    Receive pop-up alerts for inbound calls to help reduce call handling times
  • Call Recording & Playback
    Record and playback calls to reduce business risk and for an enhanced customer experience
  • Team Tab
    CloudCall Chrome's team tab lets you view all of your team members and their presence (available, busy, away or unavailable).
  • Call Analytics and Reporting
    Real-time performance analytics provides clear and unlimited access to users’ activities.
  • CloudCall Mobile App
    Access your call logs and contacts through the CloudCall Mobile App
  • CloudCall Communicator (softphone)
    A ‘softphone’ that allows you to take full advantage of our complete telephony solution
  • CloudCall Campaigns (Power Dialer and ACD)
    Automatically dials outbound calls from prepared lists. Queue and distribute inbound calls to increase productivity
  • Supervisor (monitor whisper barge)
    Supervisor controls to monitor ongoing calls for an increased awareness of the customer’s experience
  • PCI Call Recording
    Provides the ability to pause and play call recordings mid-call
  • PBX Features
    • Wholesale call prices & packages
    • Free UK or US landline number
    • Voicemail
    • Auto-Attendant / IVR
    • Call Queuing
    • Hunt Groups